Shipping and Returns Policy
We want you to shop at Codu with absolute confidence. With this in mind,we aim to process orders within 24 hours.
Our standard delivery time is 3-5 working days from dispatch.
If you require your order urgently, please get in touch with us and we will do our best to meet your requirements.
We offer refunds and exchanges, with our returns policy as follows:
- We are happy to offer a full refund or exchange within 7 days of receiving your order provided the item is in original condition with no damage to the item or the packaging.
- All returns must be sent to Codu Home, 72 Falcon Avenue, Brickhill, Bedford, Bedfordshire, MK41 7DX.
- It is recommended that you use registered post or a trackable courier as we cannot accept responsibility for items damaged or lost in transit to us.
- Any refund amount will be less the shipping charge. Shipping charges will be waived only if the returned item is faulty.
- Please choose carefully as we do not offer refunds or exchanges for change of mind.
- Should you receive an item that is faulty, please advise Codu within 7 days of receiving it. Refunds may take up to 3 business days to appear in your account.
- No refund or exchange will be offered on sale items.
- Our returns/exchanges policy applies to all sales.
- Codu reserves the right to update these terms and conditions without notice.